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TERMS
OF SERVICE, EXCHANGES & RETURNS
Under
normal conditions, expect delivery within two weeks after
placing your order. Please note the following information
regarding shipping orders, return and exchange policy. No
orders are shipped unless proper payment is received.
SHIPPING OPTIONS/RESTRICTIONS: All domestic orders
are shipped via UPS Ground (3-5 days) in the contiguous 48
United States. Unfortunately, due to our 3rd party
billing system, customers cannot select a faster shipping
option. UPS do not ship to P.O. Box addresses.
ALASKA, HAWAII, INTERNATIONAL & FPO/APO ADDRESSES: Alaska,
Hawaii and international orders cannot be placed online. Please
e-mail kentuckyale@alltech.com
your order and address and you will be sent a final invoice
via e-mail. You may then pay this invoice in advance. All
orders will be shipped via UPS, DHL or US Mail. FPO/APO addresses
are only shipped US Mail. Due to the irregularity of these
orders, your order may be delayed an additional 5-7 business
days.
RETURNS: Please use the following procedure to receive the
proper credit to your account. Before returning any defective
items please send an e-mail to kentuckyale@alltech.com
to obtain a return authorization number. Items sent back
without a return authorization number will be refused.
Defective products will be accepted for credit, replacement
or exchange, at our discretion, within 30 days from the shipment
date. If your package arrives damaged, it is best to refuse
the order back to the carrier attempting delivery. If damage
is not found until the product is opened, please contact the
carrier immediately to report the damaged delivery, and provide
the origination address and the destination address (both
located on the outside of package).
US Postal Service (USPS) 800-275-8777
United Postal Service (UPS) 800-742-5277
Once the claim has been reported to the carrier, you will
not need to send back the damaged product. Let us know via
e-mail that you have contacted the carrier so that we can
follow through with the claim. We will send out a replacement
product free of charge.
All
returned items must be returned in their original boxes and
properly packaged to avoid damage in shipping. No returns
will be accepted after 30 days from the date of purchase.
All returned items are subject to inspection for use and damage
before credit is issued.
We
are not responsible for lost or stolen packages. We encourage
customers to insure their returns and use a carrier that provides
you a proof of delivery for your protection. Subsequent to
an approval authorization, credits or exchanges can take up
to 30 business days. Customer is responsible for shipping
charges on returns.
If wrong items were received, please contact kentuckyale@alltech.com
and provide a complete explanation. Any questions regarding
returns or exchanges, please contact us at kentuckyale@alltech.com
SECURITY & PRIVACY POLICIES
To keep your credit card safe, your account information is
relayed to a secured server maintained and operated by Pay
Pal. Your account number is secure at all times to guard against
credit card fraud. However, if you wish to place your order
via mail please send a check for the entire amount to
Alltech's
Lexington Brewing Company
401 Cross Street
Lexington, KY 40508
All
kentuckyale.com policies, terms and conditions are subject
to change without notice. If the information provided above
does not answer your specific questions, or if you need more
detailed information, please contact us via e-mail at kentuckyale@alltech.com
CHANGES
Pricing, product availability and offers are subject to change
without prior notice. We reserve the right to make changes
without notice due to market conditions, manufacturer or supplier
product discontinuation, or typographical, photographic or
technical errors in online or print advertising. Product depicted
may differ from stock available at time of shipment. We reserve
the right to substitute equivalent items.
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